Mon. Apr. 28, 2008
Next time you are over at the Dell Forums searching for answers, look for the image like the check mark on the left. It's telling you that there is an solution for that issue. It's part of something we launched in February called Accepted Solution.
The concept is based on a simple premise... that customers who create a forum thread about a specific issue are the best ones to tell the community which post fixed their problem. Said another way, an original poster of a thread can now select the specific post within their thread that answered their question.
Here's how it works:
- Login to the Dell Forum (if you don't register, you can still browse)
- Click on a thread that contains the kinds of details you're looking for (like Desktops and General Hardware)
- Look for the threads with a green check mark labeled Solved!
Note: Clicking on the picture above will take you to a larger version of it.
If you click on one of those threads, you will see the comment that started the thread. When a customer identifies a post as a solution, the thread gets a special logo in the top right corner that looks like the logo below. Clicking on it will take you right to the solution post.
It also marks the specific comment that fixes the issue with an Accepted Solution icon and turns that comment green like this one below:
This provides a visual way to search through the millions of threads on our forums for an answer to a question, by allowing users with the same question to quickly identify answers already provided by other users. If you spend time on forums like we do, you know that threads can get quite long and quickly! From the usual conversation back and forth to the many steps it often takes to arrive at a good solution, this feature helps users help each other ‘cut to the chase’!
It's taken off faster than we expected: we recently reached over 5,000 accepted solutions, and are averaging about 60 new accepted solutions added each day. Over half a million views of accepted solutions, our database of questions and answers is growing! We are excited and pleased to see so many members of our community using this feature and helping not just the first user with the question they have, but potentially millions of other users who have the same question in the future.
So next time you have a question, whether it’s technical or you’re not sure what to buy, check out the forum. There may already be an accepted solution waiting for you. Starting there will probably save you some time and effort.
For more details on how the Accepted Solution functionality works, take a look at the FAQ.