September 2007 - Posts

  • Direct2Dell Comment Downtime Coming This Weekend

    Wanted to take a few minutes to give you a heads up that we will be bringing Direct2Dell in-house over the weekend. What this means is that readers will still be able to see posts,  but will not be able to add comments to any blog posts while the transition is happening.  This will impact Direct2Dell English, Spanish and Chinese. Sorry for the inconvenience.

    We'll begin the transition at 12:01 Central Daylight Time on Sunday and expect to be done by 5am on Sunday morning. In other words, it should be about a five hour window. Even though the changeover will happen pretty quickly, it may take bit longer for the site to return to normal to users around the world due to factors like where you are located physically, your Internet Service Provider, and more.

    When people ask how long it took to launch Direct2Dell, the answer is about four weeks. That timeframe included everything  from platform assessment and selection to having the site live. Launching the blog that quickly required us to work with outside vendors. Up to now, Orcsweb has hosted the blog through an agreement with Telligent, who is our platform partner.  I'm, willing to bet most companies thinking about blogging are thinking through  the same issues as we had to. I'll blog more about these issues in the future.

    For now though, we'll focus on minimizing the impact as much as we can. Thank you for your patience.

  • The Beast is Here

    You've seen the details on Engadget. You might have seen the promotional video we released on YouTube. Today, our XPS M1730 gaming notebook—the machine our development team calls the beast—is available for order in most regions today. We will offer it to customers in Latin America later this year.

    So, what makes it a gaming machine?

    • It supports the latest Intel processors, including the Core 2 Extreme X7900 processor overclocked to 3.2GHz (Bin+2).
    • It supports dual NVIDIA GeForce Go 8700M GT graphics cards in SLI mode.
    • All models come with a bright 17" Ultrasharp 1920x1200 display with a 7ms response time.
    • It's the first notebook in the world to support AGEIA PhysX 100M mobile physics card.
    • It supports two hard drives in a RAID 0 or 1 configuration
    • It's the first notebook we've shipped that integrates Logitech's GamePanel LCD, which displays stats and in-game details for a growing list of game titles.
    • It also features a full-sized backlit keyboard that has a 10-key number pad

    I've seen some stories like this one from Anandtech mentioning that there are only a few titles out there that support the PhysX card. Customers who order it will receive a copy of one of those games—Ghost Recon Advanced Warfighter 2. There's more games coming that will also support the card: Unreal Tournament 3, Warmonger, and one that I'm really looking forward to called Crysis.

    Update 9-28: Direct2Dell reader Keith correctly pointed out that Crysis will not have PhysX support. My mistake for the oversite—sorry about that. I'm still looking forward to it in November though. LM

    To accommodate all these hardware options, this machine is big. It's thick too, and that's because the NVIDIA 8700M GT card can be swapped out for the next-generation SLI card later this year. We begin taking orders today and expect to ship most orders within 10 days from the time the order is processed.

    The XPS M1730 unveiling will be part of Dell's activities during the DigitalLife event September 27 - 30 in New York City. Dell and Alienware are sponsoring an on-site gaming tournament there, and Valve Software's Gabe Newell will also show off some content from their upcoming compilation called The Orange Box.

    Update 9:30a.m.—Louis Bruno, who's a gamer and also one of the service program managers for XPS desktops and notebooks, provides an inside look at the XPS M1730.

    <a href="http://media.dellone2one.com/dell/September2007/M1730.flv"><img src="http://direct2dell.com/photos/my_photos/images/30768/300x225.aspx" border = "0" width="300" height="225"></a><br /><a href = "http://media.dellone2one.com/dell/September2007/M1730.flv">View Video</a><br />Format: flv<br />Duration: 4:13

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  • Dell's Carbon Neutral Plans

    Today, Michael addressed more than 200 industry leaders, government officials and non-governmental organization (NGO) representatives about the perils that IT complexity holds for businesses and organizations, and the benefits that come with simplifying IT in terms of productivity, energy efficiency and the environment. The Center for Strategic and International Studies (CSIS)-sponsored discussion was held at the Ronald Reagan Building and International Trade Center in Washington, D.C.

    During the discussion, Michael outlined policy recommendations global leaders could adapt to help both governments and businesses become greater environmental stewards. He also shared Dell's latest environmental goal—to make Dell the first major computer company to neutralize the carbon impact of its worldwide operations. 

    There's been some community debate around an IdeaStorm idea about carbon neutrality from user smotchberry. Carbon Neutrality involves taking inventory of our total greenhouse gas emissions related to the operation of Dell facilities and implementing strategies to reduce and eliminate those emissions. We will be driving additional energy-efficiency in our operations, maximizing purchases of renewable power and offsetting remaining impacts. In addition to neutralizing the impact of the operation of our facilities, we will also be neutralizing the impacts of employee business air travel.

    Dell's working with a team of environmental stakeholders to help shape our offset strategy so that we identify opportunities for offset investments that can be monitored and verified.

    This is all part of Dell's broader climate strategy that I blogged about in June. In addition to neutralizing the impact of Dell operations, we continue to require suppliers to account for and report the emissions impacts of their operations, the first step in a long-term goal of helping suppliers reduce emissions  And we remain committed to providing  energy-efficient products. When we sell products that use less energy, we are helping cut emissions associated with the production of electricity those products need.

    In this vlog, Dane Parker, director of Dell's Environmental Health & Safety group, talks about what Dell is already doing to improve energy savings. He's followed by the Environmental Policy Analyst for Dell's Sustainable Business, Mark Newton, who discusses Dell's focus on energy-efficient products and explains how we are working with suppliers to improve energy requirements on the supply chain side in the future.

    <a href="http://media.dellone2one.com/dell/September2007/carbon_neutral.flv"><img src="http://direct2dell.com/photos/my_photos/images/30753/300x225.aspx" border = "0" width="300" height="225"></a><br /><a href = "http://media.dellone2one.com/dell/September2007/carbon_neutral.flv">View Video</a><br />Format: flv<br />Duration: 6:07

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    Michael also introduced "Plant a Forest for Me" today, an extension of our "Plant a Tree for Me" program that enables organizations to join efforts to offset carbon impacts associated with the use of IT products and to support sustainably managed reforestation projects.  Founding partners include ABN AMRO, AMD, Ask.com, Salesforce.com and WellPoint.  We look forward to working with other organizations who want to join this important effort.

  • Dell Retail Expansion in China

    Today in Beijing, we announced a partnership with Gome, the largest consumer electronics retailer in China, to sell Dell products in local Gome stores. This marks the first time Dell has sold systems in retail in China since we entered this market in 1998.

    Starting in October, customers will be able to buy notebooks like the the XPS M1330 and the Inspiron 1420, and desktops like the XPS 720, Dimension 9200 and the Inspiron 530, at more than 50 major metropolitan Gome stores. Additional Gome stores will carry Dell products in the coming months. Dell employees will be on site in Gome stores to help customers with their purchases and provide tech support.

    Many of you may not be aware, but I lived in this area of the world for almost 3 years and appreciate the increasing sophistication of Chinese customers in how they buy and use technology. Since Dell opened its first Customer Experience Center (CEC) in China last year, customers have shown us how much they value seeing our products in person. That success has led us to establish nine CECs throughout China within one year. These experience centers continue to provide insights into the affinity of Chinese customers for a convenient shopping experience, and helped pave the way for us to enter into retail in China.

    Because of the size of Gome's presence in cities of all sizes, most Chinese customers are probably familiar with Gome. This partnership will help us extend beyond our online and phone direct business model to connect with a broader set of customers.

    Does this mean the end of traditional direct in China? No, it does not. All of our recent retail activities are meant to augment direct sales. Dell has built our business on the foundation of direct customer interaction, and that will not change. This is about reaching more customers in China. 

    Not long ago, we announced retail agreements in the U.K., U.S. and Japan. The partnership with Gome in China is an important extension of Dell's global retail strategy. We will continue to grow and develop this strategy based on needs of customers around the world.

  • University Relations Weekly Calendar

    Here's the first weekly calendar from the University Relations team. Moving forward, the team will publish the updated calendar every Friday in the University Relations category. If you are a student at one of these universities, feel free to come visit some of our team members.

    Monday, September 24

    Tuesday, September 25

    Wednesday, September 26

    Thursday, September 27

  • Chancellor Merkel in Bunte Magazine

    Just received an e-mail tip that I thought I would share with Direct2Dell readers. Bunte featured a profile of Germany's Chancellor Angela Merkel. Folks here were pleased that Chancellor Merkel uses a Dell flat panel monitor—from the looks of it, maybe a 17" or a 19".

    Click on this image to see a larger version:

  • Dell to Open Retail Store in Russia

    Michael Dell took part in a media briefing in Moscow today to discuss Dell's plans to open a retail store in the new Gorbuskin Dvor retail center. The store will open next month and will offer notebooks, desktops, servers, printers and more. This is part of additional investments that we'll be making in Russia, which is one of the fastest-growing computer markets in the world.

    Customers will be able to see demonstrations of products and talk to experts about what products make sense for home use or what's required to run a small business. Besides hardware, the store will also offer a service outlet to provide hardware warranty repairs for Dell equipment. While we already sell our systems alongside competitors' products in other Moscow retail locations, this is the first store in Moscow that will sell Dell products exclusively.

  • Simplifying Recycling for Small Businesses

    Today, we're introducing a way for small business customers to recycle unwanted computer equipment.

    Customers in the United States with fewer than 10 pieces of computer equipment can contact their sales representative to request a personal asset recovery number for our new Web-based service. Upon completion of the process, we provide a report of how the system's data was cleansed and how the system was recycled. Customers have the option of ordering enhanced packaging and can monitor the status of their equipment during the shipping process. This StudioDell video provides a good overview of how the process works. This PDF does too.

    Why single out small businesses? A recent IDC survey commissioned by Dell found that small companies are far less likely to use IT disposal services compared with medium- and large-size companies. An estimated 11 percent of companies with fewer than 100 employees intend to use an IT disposal service, compared with 65 percent of companies with 10,000 or more employees, the survey found.

    By providing simple and affordable asset recovery options, we hope to enable small business customers to 1) take advantage of secure, affordable and environmentally-responsible asset disposal and 2) become part of The ReGeneration, people of all ages who care about the environment.

    As always, we welcome your thoughts, comments and ideas on ways we can enhance our environmental programs. You can post them here or visit IdeaStorm. If you're interested in learning more about responsible asset disposal, you can visit our Small Business Recycling website or check out a recent article I wrote for GreenerComputing.com for more insight.

  • Presidential Candidates Invited to Dell

    U.S. Presidential elections are held every four years and for the first time in a long time, both the Republican and Democratic sides have competitive primaries.  Both parties have produced several potential candidates. Take a look at this list of declared candidates for the 2008 election from the Washington Post.

    To give U.S. employees more opportunities to learn and become active in the legislative and political process, Dell invited the major Presidential candidates to visit our campuses in Texas, Tennessee, North Carolina, Oklahoma, and Ohio. As the candidates campaign through the states, we invited them to stop by and talk with employees. The purpose of the invitations was to give the candidates an opportunity to talk directly with employees about the issues affecting all of us.
     

    First to accept our invitation is former Tennessee Senator Fred Thompson (R), who will visit the Topfer Manufacturing Center (TMC) on Wednesday, September 19. Senator Thompson will be briefed on Dell's U.S. manufacturing centers and then tour the TMC.


     

  • Dell 27" Display Wins iF Design Award China

    Earlier this month, the Dell UltraSharp 2707 display won the 2007 iF Award China. The International Forum Design organization began in Hannover in 1954 and enjoys a  global reach today. The organization honors achievements in design in multiple product categories.

    The iF Design China Award is a part of the competition that focuses on products available to customers in China. This year, the China competition attracted more than 1800 entries from all over the world.

    All products that were submitted were judged by the following criteria:

    • design quality
    • workmanship
    • choice of materials
    • degree of innovation
    • environmental friendliness
    • functionality/ergonomics
    • visualization of use
    • safety
    • brand value

    Here's perspective from Ken Ding, who is the regional director of the Experience Design Group in the Singapore Design Center and members of his team:

    In designing the 27-inch widescreen flat panel LCD display, our team focused on the following: 

    • Performance - Using TrueColor technology and offering high-color gamut of 102%, it delivers true-to-life imagery and a fast 6ms response time for gaming, movies and digital photography. Its widescreen capabilities make it great for desktop publishing and viewing multiple applications at once on a single screen.
    • Flexible Digital Connectivity - The DVI (Digital Video Interface) connector helps ensure high quality image with less jitter and strong color reproduction and uniformity while providing HDCP compatibility. The display also features integrated 9-in-2 media card reader and 2 USB ports for ease of connection.
    • Aesthetics and Ergonomics. When we designed the product, our objective was to create a monitor balances form and function.  The use of premium materials like glass and aluminum add to the elegant appearance without detracting from functionality.  Another design feature is the stand mechanism. It sits on black tempered glass base to provide easy and flexible height adjustability, tilt and swivel. The sliding plastic cover on the neck makes it simple to route and manage all cables. For additional flexibility,  the stand can be removed so the monitor can be mounted on the wall.

    The UltraSharp 2707 and the other winning products will be on display at an exhibition in Shanghai until October 14.

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