I'm having the same problem, trying to get my upgrade that i paid for

with the system I bought from Dell at the end of Nov.2006

I cant even log into the site, it wont open.

Whats the ETA on getting this to work?

Best Regards

Jay Douglas

www.jaydouglasproductions.com

Damian, do you have a line item on your invoice that says "Express Upgrade to Windows Home Premium, Free plus S and H payable at redemption"?  This had to be part of your order to get the upgrade.

 James

I have a DELL Optiplex 745 which I purchased in December, paid for the Vista Business upgrade and filled out the info at dellvistaupgrade.com. I was one of the people who wasn't recognized even though my machine was eligible, but I eventually got that resolved.

Am I correct in understanding from your post that the Vista upgrade kits are not being SHIPPED for a week or two? Today is Vista's release, I would think Dell would at least attempt to get their customers the upgrade on the ship date or as close as possible. Just want to be clear on when I should expect it.

Dellvistaupgrade.com has been down for the past 48 hours. I realize it must be inundated with traffic.. but I'm surprised a company as big as DELL didn't foresee that.
 

ive been doing a number of things with this. luckily, the system recognized my service tag immediately, and i couldnt have been happier with how fast it was processed...HOWEVER, i want to know the truth, when are they REALLY being shipped.

some say two weeks, the tech support guy i called said you guys get them in at the end of February, and other's still have said things such as mid-april or even mid-may, god forbid.

 i understand the site being down, and am fine with that, i just want to know when i can expect my copy of vista to come.

much thanks
 

I'm having a reverse concern of what's posted here.
I'm looking forward to buying a new Dell Desktop, but wonder how easy/hard it will be to actually RETURN vista. I much prefer windows XP and if anyone has gone through the experience to please comment. Thanks.

 

Windows XP? No you cant return it, I dont believe... Though however much I'm infatuated with Vista, I do believe they should have some sort of CD for this. Vista just doesnt seem completely ready to release to the market. The code is finished but it doesnt have everything that it really needs and people just arnt ready to buy only Vista. I believe they should release Vista as a free option, or reduce the price to have XP. XP itself is an amazing operating system and even then its no complete. Think of how buggy and mest up it was at Service Pack 1 and Vista hasnt even recieved a service pack yet and they dont intend to till maybe spring, which is when the long awaited Halo 3 comes out into the market. I think its just unfair to force people to use something incomplete. Maybe someone should take note of this.

Eligibility Requirements for Vista Upgrade

In order to be eligible for this program, you must have ordered an eligible Windows Vista Capable¹ computer from Dell between October 26th, 2006 and March 15, 2007 with Genuine Windows® XP Home Edition, Genuine Windows XP Media Center Edition 2005 or Genuine Windows XP Professional pre-installed.

Does this mean computers bought from Dell Outlet during this time period also qualify for the Vista Upgrade?

Thanks

It's 4:38pm (GMT).....

When is the site coming back?

Many Thanks

I find it hard to understand that a company of Dell's magnitude failed to ensure that their site is up and running during the most crucial point in time.

They should have estimated the traffic based on the sales information.

What the heck is going on with the expressupgrade site?  First it was try back at 4PM GMT today, now it's just "try again later?"

HP's website was easy!  The notebook I bought a month ago was as easy as 1-2-3!

Ok the site was supposed to be back up at 4am GMT Thursday, then it got changed to 4PM GMT and now its just down with no word on when it is coming back up.

 What's the story?  Considering I bought my XPS laptop in Novemember and the plans for this site were announced then how in the world could you guys not test the site out over the past 2.5 months???

This stinks. I thought I registered and when I called I got an outsourced woman in the Philippines who had no clue as to how to talk to me, kept putting me on hold (obviously to talk to a supervisor) and told me to "calm down".

When she admitted that she was in the Philippines, I hung up and called a different number and got someone in TX.

They didn't know anything more. The website is a joke. Dell makes decent machines, but their way of addressing this Vista Upgrade is just plain incompetence. I think that I registered and was billed on my credit card for the shipping.

So, now what? Just wait? I could have bought a Toshiba or HP or Panasonic or Compaq or Sony. Nope, I let Dell "build" me a laptop. Now what people? I want information. 

Looks like it's up now.  I was just able to complete a transaction

Sigh.

Let's see

The Dell Vista Upgrade site is completely down.  The website concedes only that the site is "slow."  The comments note that the site is down, but repeated promises to have the site back up by a specific time have not been met.  Most of the site, aside from the front page, just gets surfers a Server error in Application; Dell hasn't even bothered applying the rather unhelpful "There is a problem" note beyond the front page.

I checked the Vista Readiness tool Dell provides customers to test if a Dell is Vista ready and if so, which Vista it is ready for.  Unfortunately, the tool does not work.  Oh, it runs the test all right.  But then it shows no results.  Not a word. Redownloaded it and ran it 5 times with the same result.   It does offer to save the blank results before I exit, however.

But there's even more helpfulness on Dell's Windows Vista Center page.  It directs users to a Microsoft web page that doesn't exist -  http://www.windowsvista.com/getready

The other day, I had to deal with a Dell tech support person who insisted - repeatedly - that I could plug A into B, despite the fact that there was no way A could possibly fit into B, given that the plug was bigger than the opening.  The possibility that the power supply for a SATA drive might not fit into an IDE drive was not a possibility to this tech, so I was stuck on the phone getting explanations on how to do the impossible.

Guess what?  This isn't the way to run a Fortune 500 company.  This isn't the way to run any company, no matter what the size.  And there can be no rational excuse for a company like Dell to be caught unprepared by Windows Vista.

These are the plain facts. I'm not interested in letting my frustrations out on the web.  I certainly don't envy the Dell employees who bear the brunt of complaints despite the reality that they didn't create any of the problems and can't do anything to solve them; all they can do is relay what they are told
 

So I hope that someone higher up understands that there are fundamental problems here.  Somewhere along the way, Dell took a very bad turn.  Resources are not being properly allocated.  Decisions are being made in a way that is as far from customer centric as possible. Frankly, Dell is lucky that it's in an industry where the standards are already so low.  Admittedly, this is partly what the buying public has demanded with their dollars, but any decent company knows the perils of letting low-price buyers take a company too downmarket.

Lionel, still no luck from dellvistaupgrade.

After the site came back, finally, I put my code in and nothing.

Same error message, Your Dell service tag is not eligible for the Vista upgrade.

Why is Dell have so many problems with what should have been an easy process?

I'm Mexico based, and while trying to register for DELL to send me the upgrade, i find the shipping and handling fees are of 299 dollars. That's just too much. Hopefully this is just a guesstimate while the real shipping prices are still being determined.

@tony.

S&H / P&P for the UK is £11.00

That's what my invoice says. (which I printed!) They don't charge until shipped (whenever that may be!)

Although in the confirmation email following afterwards, there seemed to be a misalignment as the cost was only £1.00 !!

Order Number: xxxxxxxx

I registered for the update last November, and got an email stating my order was confirmed. However, when I go to the order status page it doesnt recoginze my order. I have also tried calling the 800 number, but I cant get thru. Is there any way - phone or internet - to find out what is going on with my order? This whole experience has been very frustrating.

I absolutely will not purchase another system from Dell again.  I cannot understand any of the representatives and nobody can help me.  They state all of the tags have been fixed.........why is my tag not recgonized???  Why can't anybody help me and why is Dell closing at their regular hours when there is an obvious crisis going on??  Dell will be history soon enough.  Everybody was sent home to save money but their making everybody mad enough to never buy their product again.

I bought a system in Dec 2006, I have tried to redeem the Express upgrade but it says my service tag is uneligible even though it clearly states on my order. I looked at the top of my machine and have now discovered that the date of manufacture was apparently 12/04/06. I am really angry since I assumed the pc was built for my requirements and not lying on a shelf somewhere! Get a grip Dell and sort this mess out.

Im more concerned that the update expiry date will be past before I get this sorted out.

The upgrade site worked fine for me, I guess I got lucky, but what bothers me is that fact that it could be up to 2 months before I get my copy.

I understand Dell had to work with Microsoft on this one, but they should've figured something out. They should've anticipated the demand. There are probably many thousands of people out there that bought a Vista upgrade computer that will have to wait 1-2 months, while others could buy the same computer right now from Dell and have their new computer with Vista in only 10-14 days.

It seems to me that Dell is putting more emphasis on selling new computers and caring less about its current customers. I've known a few companies that have been very bad about customer service and spent all of their time trying to get new customers, and it just doesn't work out in the end. If a company takes care of it's patrons, it pays off in the end with repeat business.

I guess I'll ask, is there any chance that Dell will be shipping us our Vista upgrades earliar than March as is stated in the FAQ?

Just phoned Dell's Vista upgrade line to find the latest dates for pending orders. I was told shipping will begin "late February" and take 4-6 weeks.

Sounds to me like Dell have been completely unprepared for the upgrade. Final release code of Vista has been with OEM's for some time now, and made it to retail shops within a day or two of the release date. So how come they weren't shipping on the release date, and what's all this 4-6 weeks stuff. If they claim to be able to build and test customer's PC's with 7 - 10 days, surely they can parcel and ship Vista DVD's at least that fast ?

Certainly not the no 1 company on this issue. Perhaps returning CEO Michael Dell should make it a priority to fix Dell's appalling outsourced customer service.

This is the first look I've had at this blog.  Very interesting!  Does anyone from Dell actually read these entries?? 

The posts on the Forum regarding the Vista upgrade have the same complaints as do I. 

Will Dell DO ANYTHING to resolve this issue, ever?????

anybody knows how the upgrade works

is it a full vista disc or some sort of upgrade - looking at features i will want the ultimate version if i go to vista finally and my upgrade is premium - but that would be useful to look at for the postage cost

can XP be re-installed if i dont want to stay with vista or is that product key locked out in some way

does it have to be installed over XP - never like that - prefer a clean install

could i run it on another computer as long as i dont run XP that came with my laptop - i have another XP pro that i could install on the laptop

Jay: Apologize for the inconvenience. We need an e-mail address to contact you.

Please submit another comment and complete the e-mail address field when you do.

After I get it, I can have someone from the Customer Care team get in touch with you to help with the error.

I don't understand how Dell could "Begin shipping" the DVD's in late February and then we will recieve them in 4-6 weeks. There is NOTHING that takes 4-6 weeks to deliver. If they began shipping them we should recieve them in 1-6 weeks I would think, depending on when they got around to shipping the one for a specific person. If you were the first person they began shipping to, you should have it within a few business days. If you were the very last, then yes, I could see it taking 6 weeks, since Dell is obviously very unexperienced at shipping discs, but they could easily get out a computer with many discs in the box in less than a week.

The very least (the only thing less would be not getting us our discs) that Dell could do is ship them overnight, instead of the usually 5-7 business day ground. It may cost them more, but it would show the customers that they kind of care.....a little bit, that they said it would be an EXPRESS upgrade, and in reality I may not have vista for over 60 days after it's release. 60 days is completely unacceptable. 60 days is only 10 days less than my entire semester at school, I cannot believe I won't have Vista until next semester when I could literally drive 5 minutes from my house and have it within this very hour.

I could literally start walking, at normal pace, only walking 16 hour days, and make it to Dell Headquarters in Texas from where I live in Colorado, and I would be there and almost all the way back before I got my copy of Vista. Can someone tell me, in full honestly, that this is ok for the customer?

I highly agree with another previous post that Dell should be giving us a refund in the amount of the price of Vista so that we could go purchase it ourselves right away. I'd been checking my order status for days for vista hoping it had shipped before someone said it would be 4-8 weeks from release. Knowing that I would have no purchased my PC from Dell, and if they don't do something soon I likely never will again...

I also expected that "Express" meant quick; not two months. Could someone from Dell address why this entire process is taking so long and why the upgrades did not begin shipping on Jan 30th when the general release was issued? For $24, I would have expected to have it by this week...

I continue to have problems entering my service code into the vista upgrade site.  So, I called the 866-634-7426 number.  I called between the given hours, and when I finally got thru, all I got was a recording...saying Hi, this is Chris from Dell service, can I have your name please, then thank you for calling Dell, and got hung up on.  How frustrating.  Tried this twice and the same thing happens.  Can someone help??  This is not what I expected from Dell. 

Jackie read my post and is helping me to resolve my issue regarding my service tag!!  I was so upset with Dell and this service tag issue so that I could upgrade to Vista, I am thrilled to know that they really do have people working on this and are trying to resolve it.  To get an email asking to help me just put Dell back in my good graces.  Way to go Jackie!!  Thanks again for your help!

Is EXPRESS meant to be sarcasm?  I ordered a 9200 & 6400 for my business  &  my Vista Upgrade order status for over a month is still PENDING.  They could send a computer in 2 days presumably so you don’t change your mind and cancel but they can’t confirm an Express Upgrade for months.   I am rethinking our future computer buying.

Can anyone tell me exactly what the shipping/handling cost is for U.S. delivery?  I've never seen an order page that doesn't reveal the cost before you put your credit card info in.  I can only imagine seeing a $159 charge for this "free" upgrade - and of course, no returns!!  Thanks for the info.

It's unfortunate that they can't post any relavent information about the shipments or the reason for the delays.  Poor Lionel seems to be the only person working this site and I'm sure he doesn't have all the answers.  With all that's going on around Dell right now you'd think they'd be concerned about all of their customers, not just those buying systems with Vista preinstalled!

 James

Is there someplace online to check the status of the upgrade orders?

 James

The 866-634-7426 goes to nothing, no IVR or voice when you call.  So I sit on hold for about 12 minutes and then it hangs up.  My issue is the credit card I used when I ordered my PC had to be cancelled due to fraud, so when they go to ship me the order the shipping charge of $10.73 won't go through.  I've already talked to someone Monday and she and a mgr are supposedly trying to resolve the problem for me.  So the rep called me back last night at 6:15pm CST and asked me "has your issue been resolved?"  i said "no...you were supposed to be handling it for me?!?!?"  I also tried talking online via web chat to a rep who was totally useless about helping me get this resolved.

I've always thought highly of Dell products and their service, but this experience is definitely changing that opinion.  Come on, Dell...you can't say you didn't anticipate the influx of customers wanting Vista.  I'm sure this blog is mostly techie types like myself who have waited and waited for Vista, and based on what i'm reading here and the problem i'm going to have, I'll expect to see my software sometime in the summer.  Geez...

Billy

I am thoroughly disgusted with Dell.  Bait and switch with lying or misinformed sales reps.  I bought an Inspiron 1705 laptop by phone order from Matt (sales) at Dell, and he assured me that the Vista upgrade was included.  I thought so too, since I fit the stated policy which Dell themselves emailed to me several times.  Which is:

Eligibility Requirements for Vista Upgrade

In order to be eligible for this program, you must have ordered an eligible Windows Vista Capable¹ computer from Dell between October 26th, 2006 and March 15, 2007 with Genuine Windows® XP Home Edition, Genuine Windows XP Media Center Edition 2005 or Genuine Windows XP Professional pre-installed.

This is exactly what I ordered and I am qualified in every way, except NOW they tell me that "if it's not on your invoice, you are NOT qualified."  The reason I am angry about this is that NO ONE ever mentioned anything about it having to be on the invoice until AFTER I paid my money and AFTER I tried to get the free upgrade.

This is a classic example of a corporation who deceives their customers, whether due to incompetence on simply contempt for the truth I don't know.  I am thoroughly disgusted.  And for those at Dell who say "it's our policy," I defy any one of you to show me a Web page with the policy INCLUDING A STATEMENT ABOUT "IT MUST BE ON THE INVOICE" which was published on the Web prior to Dec. 14 2006, the date I placed my phone order.

Thomas: Sorry for the frustration. I'll have someone from Customer Care contact you to address the issue you describe.
 

Has anyone noticed that they pulled expected ship dates off of their www.dellvistaupgrade.com FAQ?

I'm guessing they were getting many complaints about that. Pulling it off doesn't make it any better though.

Most of the time large computer companies will recieve an .ISO file from a company like Microsoft, and then a certain amount of licenses which they can use to make their own copies. Either way, I would think with the amount of people that filled out for their copy before the release that they could secure enough to ship them on Jan.30th.

Tell you what, I'll stop complaining about it if Dell can answer one simple question for me: How is it that Dell can get Vista onto a computer that they would build today and ship it faster than they can just ship a Vista disc?

That's the only question I care about. If you have a copy to put on a new computer, why don't you have a copy to ship to us? I know Dell needs to make money, so they're not going to wait and quit making computers, but this is getting rediculous.

i got everytime the same error, after i post every data to the dellvistaupgrade site:

Dell recommends Windows VistaTM

Wir können die angegebenen Informationen leider nicht überprüfen.  Überprüfen Sie Ihr Echtheitszertifikat, Ihre Dell-Bestellnummer und Service-Tag-Nummer und/oder Workstation-Modellnummer, und versuchen Sie es zu einem späteren Zeitpunkt noch einmal. Wenn Sie der Meinung sind, diese Nachricht aus Versehen erhalten zu haben, wählen Sie unter www.dell.com das für Ihr Land geltende Dell Customer Care Center

Got a reply back from Jackie a Dell Customer Advocate: “"Express" is not meant to be a timeframe of when you will get the upgrade; however, it is the type of upgrade you will get.” 

While I appreciate the quick response it doesn’t address the fact we feel Dell has let us down. The fact is if I bought a Dell today I would have a Vista computer long before I would have received the upgrade for my December purchase. 

Dell should have disclosed the time frame involved in the upgrade program.  I’m sure like me many of us feel we have been intentionally deceived.  

Unless Dell offers some jester of goodwill I'm sorry to say they have lost my loyalty.

Lionel, you addressed Will's concern's but not mine.  It seems as though the system accepted my request on November 29, 2006.  Nowhere on this forum is it explained why Dell can ship a computer in three days, but a pre-packaged software takes FOUR MONTHS.

UNDERSTAND SOMETHING. UPGRADE CUSTOMERS ARE TREATED THIS WAY BECAUSE DELL ALREADY HAS OUR BUSINESS - OUR MONEY IS ALREADY IN THEIR POCKETS.  NEW CUSTOMERS ARE GETTING VISTA PRE-LOADED ON THEIR PCS INSTANTLY.  WHY SHOULD WE WAIT LONGER IF WE PURCHASED PCS MONTHES BEFOREE THEM?

Nic, I agree with you that it is rediculous that Dell cannot ship the Vista upgrade disks to everyone that is entitled to them sooner than the end of February.

However, as much as I hate to say it, in Dell's defense, the reason they can install Vista on new machines so fast is because as you noted they do get an .ISO file. What they do with that .ISO file is they convert it to a disk image and then do a network install to several units at one time. That is why when you get a new computer, it always has to run a setup the first time you turn it on. In reality, that setup is the finalization of the windows installation.

I my opinion, the best thing that Dell can do right now would be to put out a big notice on their website explaining what the holdup is with the Vista upgrade. People are not as likely to get mad if you keep them updated and well informed with what is going on.

It is a shame though that Hp customers are aready receiving their upgrades and Dell customers like us have to wait.

Called Dell 4 times on the 1-800 number to edit credit card.

They keep changing the date I can on the update site.

Still no edit link.

Not happy.

why cannot dell simply issue a product key for the version we are entitled to - the iso is downloadable in a 1001 places

that way it would be easy 

I ordered a Dell PC with express vista upgrade in the UK in mid January and recieved the computer in late January .

I then attempted to place my order for the Vista upgrade on 31st January as advised but the site was down for a few days. Eventually I managed to placed the order on the 2nd of February and received an e-mail 2 days later stating that the registration on my order will be reviewed. On checking my order staus on the dellvistaupgrade site it states that the order is Pending. However it seems that the order form did not accept my full address. It only took the house number but not the flat/appartment number.

 I called Dell on 0808 234 8937 and spoke to an advisor who didn't even take my order number but just told me that all orders will be Pending until they are shipped which will begin at the end of February and could take 6-8 weeks.

 I then told her about the address issue and she said that there will be functionality to change order details including address on the upgrade website from Monday 11th February. Can anyone tell me if there is any truth in this or advise me how to get my flat/appartment number added to the shipping and billing address details on my order.

Has anyone else had these problems with getting their proper address accepted on the order form?

 I am extremely unimpressed my the whole process am doubtful that I would ever use Dell again in the future.

I have been trying to get my problem resolved all week, and have even exchanged emails with the folks monitoring this blog but nothing has been done to fix my problem.  I still need to change the credit card used with my initial order, and have been promised calls back but have not received anything.  My favorite today is when I spoke to someone named "Dan" who told me that programmers were working to fix the dellvistaupgrade.com page within 2 hours so I could login and change my credit card for my order.  It's been 4 hours since I talked to him, and the page STILL hasn't changed.  I wonder if he was just trying to get me off the phone or what. 

The 3 emails I've responded to for the Dell people monitoring this blog have promised to call me, but I have yet to hear anything.  What gives?  Does Dell only cater to the big companies but the little guys don't matter?

To Jackie a Dell customer advocate:

Thanks Jackie... thanks alot ... I feel so much better now. NOT

Finally the Dell Upgrade site recognizes my Service Tag but guess what?  Now the site tells me that my COA has already been used.  This absolutly ridiculous and extremely frustrating. 

If Dell had made it clear BEFORE I purchased my system that the upgrade was going to take this long I would have thought twice about it.  Clearly it was a selling point they were never prepared to deliver on.  They can publish the details about the offer on almost every page on the entire website yet they can't even make ONE official announcement about the delay.

I'd like to know how many people here will be avoiding Dell in the future thanks to this laughably bad after-sales service.  The whole point of after sales service is that it's in both parties interest.  The customers get the support they need and Dell get customer loyalty and reputation.  If anyone is seriously considering dealing with Dell after this, they'll never learn that they just can't fob you off the second your cheque clears.

wow, now that i have added this other bad comment they finally added the edit botton on the site. finally coulndt theyve taken any longer,lol

Craig asked "I'd like to know how many people here will be avoiding Dell in the future thanks to this laughably bad after-sales service?"

Well Craig I've been buying computers for my business for nearly 20 years...  They have lost my loyalty!

When I bought my Dell, I did so in the kowledge that their cusomer support and aftersales service were exceptionally poor, but I was prepared to take the risk as the actual hardware apeared to be solid.  This has proved to be true.  However, after plugging and playing, I managed to "break" everything within an hour!!  I removed the trail version of Norton Ghost (who wouldn't?) and the machine refused to boot up.  After much frustration and software re-loading, which got me nowhere, I called Customer Support, who told me that some less than far -sighted individual at Dell had configured the new machines to use Norton Ghost in the Factory Restore application.  Remove Norton Ghost and "it don't work!" and there is no way to recover.  He advised me to delete all of the hard disk partitions, format and reload from scratch - and told me that this would ensure that none of the Dell crap was installed, and the machine should run faster.  The support person was actually very good, honest and helpful - perhaps he was having an off day!   At least some people at Dell are in tune with the punters - who in their right mind would want AOL pre-installed?

Now we come to the EXPRESS Vista Upgrade - how is 6 weeks an express upgrade?  How is one suposed to register when the upgrade site refuses to recognise the service tag - which other parts of the Dell site recognise.  Are they thinking that if they make is rubbish an experience as possible, that customers will give up and stick with XP, or maybe go out and buy the upgrade?  I bought the PC because it included the Vista upgrade - I expected rubbish service, but thought the upgrade would work reasonably well, after all it's not like the launch of Vista came as a surprise to Dell, or did it?  They knew what they had to do, and had plenty of time to prepare for it.  Now it's here and it doesn't work, they have had plenty of time to fix it - what do they need?  A list of Service Tags that are elligible. 

POOR! POOR! POOR! POOR! but the hardware itself is good.

Lionel Menchaca, Digital Media Manager asked David “are you okay in terms of the Vista upgrade?

Talk about clueless!!!

Lionel, NON OF US ARE OKAY IN TERMS OF THE VISTA UPGRADE Least of all David! Are you kidding asking a question like that???

When I ordered my laptop over the phone I wasn't told that there would be a $24 shipping and handling charge. There's no way it could cost $24 to ship a package this size to Canada.... It's 2 discs (OS and drivers)! What a joke!

This is pitiful, March - April to get the "Un-Express" upgrade. I purchased XP professional in hope that the business version of vista would ship when it was released (In december). I don't even waste my time calling because it will do nothing by send my blood pressure through the roof. I submitted for my "Free" upgrade On november 30th and still pending.

The only reason I got this laptop is becuase of the corporate discount I get, but I see now why the new desktop sitting on my desk at work says HP instead of dell.
 

Dell, come on, get us the Vista Upgrade, I will never use your company again, just as the many who have blogged on this site.  I would rather buy an off-brand than your poor service with Vista and other things, such as the sound on my DVD software.  I'm thinking about using Hewlett-Packard* or even Gateway*.  I might consider an Acer*, before I ever buy a Dell again.  When are we going to get the upgrade or will we ever, or are you just going to ignore my blog just as you have ignored everyone elses.  We need an answer, people are depending on this upgrade.

* Denotes better than Dell

1.  I ordered a XPS 410 with Windows XP Media Center on Dec 31,2006. It was delivered within a few days.  Great!!!

2.  Feb 9, 2007 I tried to use the DELLVISTAUPGRADE site to order the Dell Vista Upgrade.  My service tag was not eligible.  The site told me to contact Customer Service which I did with an E-Mail.

3.  Feb 10, 2007 I read an automated reply from Dell telling me I needed