Michael Dell @ Google Zeitgeist

Tue. Oct. 10, 2006
Recently at the Google Zeitgeist event, Michael spent some time with James Fallows, national correspondent for The Atlantic Monthly. In this vlog, Michael talks openly regarding Dell in the last two years, what's next for the direct model, improving customer experience, recent SEC developments, emerging markets, Dell 2.0, the company's sustainability  efforts and more.

<strong><FONT color=#ff0000 size=5>Missing Resource: PostDisplay_VideoPost_PreviewAlt_NotIE</FONT></strong>


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Only published comments... Tuesday, October 10, 2006 09:00 AM
by Lionel Menchaca, Chief Blogger
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Steve Edelman said:

Simply the worst service experiance I every had.  Dell service reminds me of cable company service.  The cost $39 plus tax = $41.  The help ZERO.  For this cost the service rep told me; too bad our advance tech support team is off for the weeekend. They will have to call me back on Monday or Tuesday.  Weekends; this is a 24/7/365 world. There are no weekends.  I don't mind paying the small fee; except I want service when I need service. Not when it's avaiable by dell's standards.

Business model with potential +  Not thought through = Detrimental results! 

October 14, 2006 11:24 AM
Lionel Menchaca, Chief Blogger said:
Steve: My apologies for the frustation.  Will have someone from the support team follow up with you soon.
October 16, 2006 11:16 AM
John Whitton said:

I personally think that Dell's services are good. I have been a proud Dell owner for most of my computing life, and have had little to no trouble with my systems.

The only time I had to have hardware replaced was last year, a hard drive. which was replaced free of charge, under my warrenty the next business day.

All credit to Dell, and I hope they will be around for the foreseeable future.

October 21, 2006 4:06 PM

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