Customer's Roof Springs a Leak, but Servers Don't Drown (or go down)

Fri. May. 16, 2008

For you Office Space fans - talk about a monumental "case of the Mondays."

Imagine showing up Monday to find that the roof leaked over the weekend and there was water covering the floor, including the area around your rack of servers.

Well, that's exactly what happened to one of our customers. He was kind enough to share his story...and his pictures.

......

About 2 weeks ago our roof sprung a leak - we had several inches of rain on a Saturday and Sunday.  On Monday when we returned to the office, our floor was covered with water all around Rack1 that contained about 18 Dell PowerEdge Servers.  We quickly disconnected the power from the servers, pulled them out of the rack, and found that the top 6-7 servers contained about a cup of water each.  We tipped the servers over on their end and the water rushed out of them.

We removed the covers and took out all of the internal components and set them upright and had a series of fans blowing on them for about 5 hours.  We put everything back together again and placed the servers back into the racks and guess what??  They have all been running fine for the last 2 weeks. 

It would be a great advertisement for Dell.... Great servers and very dependable - even if infiltrated by water. 

PS: All but one of the servers were still running the Monday morning we discovered the water damage... 1 cup of water and it was still running...

Thank your engineers for us!

Regards,

Marc

Marc Johnson Jr.
Chief, Network Operations
Capitol I.T. Solutions, Inc.
Telemedicine & Advanced Technology Research Center (TATRC)
USA Medical Research and Material Command (USAMRMC) Fort Detrick, MD

http://www.tatrc.org/

100_2449          100_2448

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Only published comments... Friday, May 16, 2008 04:00 PM
by David Graves, Editor—Inside IT

Comments  Comment RSS Feed

Customer X Factor said:

I hope some one a Dell support got his tag numbers and update the support system.

 
Next time the customer rings in and says their server have stoped working, will Dell send out anybody to help the customer.

May 21, 2008 6:49 PM

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