Tag Transfer Process Under Review, Your Feedback is Needed

Thu. Jul. 03, 2008

Dell is always striving to improve our processes to benefit our Registered and Certified Partners.  As a result of this effort, we are reviewing the current Transfer of Product Ownership (Service Tag Transfer) process.  We are gathering customer experiences and suggestions in hopes of improving the Service Tag Transfer process.  Your feedback is critical to our success, and we ask that you please take a few moments to respond to our survey. If you have any more feedback about this process and would like to elaborate more, please comment here or on the PartnerDirect forum.  We are extremely excited to partner on this adventure with each of you.

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Only published comments... Thursday, July 03, 2008 09:00 AM
by Anita Shaw, Channel Project Manager - PartnerDirec
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Lance Hutchinson said:

The current process is difficult and when we don't get products transfered causes customers to not get the support they have paid Dell for until we resolve the issue.

Isn't there someway to put us in the system as a reseller so that any product tied to us can easily be identified as something that was resold without requireing all the information up front?

Providing all the info upfront is a very expensive task for us and time consuming.  Dell support should be able to correct this and adjust on the fly with us identified as some type of reseller.

 

Lance Hutchinson

Alpha Video

July 16, 2008 2:50 PM
Anita Shaw said:

Thank you for your valuable feedback.  This Dell process is currently under review and will be changing in the near future.  Please stay tuned and watch for details.

July 16, 2008 3:35 PM

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